Welcome to Premier Agers! We are committed to providing you with premium products and a seamless shopping experience.
Please review our shipping and refund policies below before placing your order.
1. Order Processing, Modifications & Cancellations
To ensure you receive your Premier Agers products as quickly as possible, our fulfillment center processes and dispatches orders immediately upon placement. Because of this rapid, automated processing, we are unable to cancel orders or modify shipping addresses once an order has been submitted.
We kindly ask that you double-check your cart items and shipping details carefully before completing your checkout. If you have any questions about a product, please reach out to us prior to placing your order.
2. Estimated Delivery Times & Delays
We proudly ship our products globally. Our standard estimated delivery time is 7-12 business days.
Please note that these delivery times are estimates only and are not guaranteed. Occasionally, unexpected delays may occur due to factors beyond our control, such as carrier processing delays, customs clearance, or peak holiday seasons. Therefore, we do not issue refunds for orders experiencing transit delays. However, if your tracking information has not updated for over 45 days, the package will be deemed lost, and we will gladly issue a full refund or a free replacement.
3. Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout. Premier Agers is not responsible for packages delivered to an incorrect address, returned to sender, or lost due to incomplete or inaccurate information provided by the customer. In such cases, we are unable to issue a refund or free replacement.
4. Lost or Stolen Packages (Marked as “Delivered”)
Once the tracking information confirms that the package has been successfully delivered to the specified address, Premier Agers is no longer responsible for lost or stolen packages. We cannot issue refunds or replacements for packages marked as “Delivered” by the carrier. If you cannot locate your package, we recommend checking with your neighbors or contacting your local post office/carrier directly to file a claim.
5. Minor Shipping Damage (Outer Packaging)
While we take every precaution to ensure your items are securely packaged, minor dents, creases, or wear to the outer packaging/box may occur during international transit due to carrier handling. As long as the actual product inside is undamaged and fully functional, we do not issue refunds or replacements for damaged outer boxes.
6. Product Disclaimer: Color and Size
We make every effort to display the colors and dimensions of our products as accurately as possible on our website. However, due to variations in monitor displays, lighting during photography, and manufacturing processes, the actual color or size may vary slightly. Such minor variations are normal, are not considered product defects, and do not qualify for a defective-item refund.
7. Defective or Damaged Products
Your satisfaction is our priority. If the actual product you receive is defective, damaged, or incorrect, please contact our customer service team at support@premieragers.com within 7 days of delivery. Please include your order number and clear photos or a short video of the damaged item. We will review your case immediately and arrange for a free replacement or a refund where applicable.
8. General Returns & Buyer’s Remorse (Non-Defective Items)
We want you to love your Premier Agers products. If you are not completely satisfied with your purchase for reasons other than a defect (e.g., changed your mind, ordered the wrong item), we accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note the following conditions for general returns:
Return Shipping Costs: Please note that return shipping costs are the responsibility of the customer.
Non-Refundable Fees: Original shipping costs (if any) are non-refundable.
Tracking Required: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Refunds will only be issued once the returned item is received and inspected by our warehouse team.
To initiate a return, please contact our support team at support@premieragers.com for the exact return address and instructions. Please do not send your purchase back to the sender’s address on the package, as it will not be processed.
Need help?
Contact us at support@premieragers.com for questions related to refunds and returns.
